At Albert’s Schloss we are committed to providing an inclusive and welcoming environment for all our guests, including those accompanied by assistance dogs. In accordance with the Equality Act 2010, we ensure full access for disabled people and their assistance dogs. We aim to make your visit comfortable and enjoyable while balancing the needs of all our guests.

Recommendations for Assistance Dog Owners:

- Environment: Given our daily live entertainment and showtime offering, at times the environment in our bars can be noisy and very crowded with flashing lights and smoke effects, which may not be appropriate for all assistance dogs.

- Identification: Whilst not required, we recommend that assistance dogs wear identifying harnesses or vests to help our staff recognise them quickly. The venues can at times be dark so we would also recommend high vis or a light collar is worn so that the dogs are easily spotted by other guests.

- Space and Comfort: If possible, please inform us in advance of your visit so we can reserve a suitable area for you and your assistance dog.

- Water: Please let us know if you need a water bowl for your dog during your visit.

Should you have any further requirements, please don’t hesitate to ask one of our team members, we are here to help you.